Refund policy

Products purchased from the official Who Moved My Protein online store www.whomovedmyprotein.com are not eligible for return once delivered.
However, we offer a full replacement for any product that is damaged or defective on arrival.

To process a replacement, our customer support team will verify the issue through email, phone, or WhatsApp. Once validated, your replacement order will be dispatched immediately.

Please note:

• Replacement and refund requests must be raised within 7 days of order delivery.

• Requests made after 10 days from delivery will not be accepted.

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Cancellation Policy

Orders can be cancelled only before they are shipped.
You may check your order status anytime in the “My Account” section.

If the order has already been shipped, a cancellation fee of ₹200 will apply to cover forward and reverse logistics charges.

To cancel a shipped order, please contact our customer support team.
Approved refunds will be initiated to the original mode of payment within 5-10 working days.

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Merchandise Store - Return & Exchange Policy

Who Moved My Protein’s merchandise can be returned or exchanged within 7 days of delivery for any reason.

You’re welcome to try the item, but we request that it remains:

• unused,

• in original condition,

• with all tags and packaging intact.

If the product comes with a seal tag, please ensure it remains attached during return or exchange.

If you wish to return merchandise, we provide a free pickup service.
Simply email us at support@whomovedmyprotein.com or message us on WhatsApp, and our delivery partner will collect the product from your address.